American Payroll Association
Hampton Roads
Serving the Payroll Professional of "Hampton Roads"
Payroll Supervisor Job Posting

Payroll Supervisor

Requisition Number10944

Posting Title Payroll Supervisor

Job TypeFull-Time

Job Open Date      January 5, 2012

Job Close Date      Until filled

Location Norfolk,  VA 

Job Description

Essential Duties & Responsibilities:
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  • Interpret day-to-day business objectives and preparation/execution of operational practices/work programs.
  • Supervise Payroll staff and fill in for the manager as needed and prepare work schedules to ensure appropriate coverage.
  • Facilitate weekly (as required) team calls/meetings.
  • Assist in monitoring workload and evaluate direct reports and may review the evaluations/development plans of others.
  • Ensure team members acquire necessary skills and performance attributes, in line with business and personal development needs.
  • Provide guidance to and shares knowledge with colleagues/team members relating to own specialization.
  • Assist Payroll manager to create annual team objectives.
  • Escalate potential service issues to Payroll manager.
  • Directs work within clear budgetary guidelines.
  • Participates in interview process for new hires into Payroll roles.
  • Defines standards and reusable approaches within the Payroll operational framework.
  • Train team members on new or enhanced operation procedures and policies.
  • Identify process improvement initiatives and define standards for new processes.
  • Cover for team members in back-up role for vacation and/or high-volume work efforts.
  • Approve and release manual off-cycle check payments.
  • Implement quality control measures.
  • May be accountable for ongoing management of effective client service relationship in one area of the business as the main point of contact for senior client representatives.


Qualifications

  • Minimum of 5 years of payroll experience.
  • Minimum of 5 years of fast paced customer experience.
  • Experience with Oracle/ADP payroll systems.
  • Experience in a shared service environment and solid understanding of HR cycles.
  • HR experience preferably in an operations environment.
  • Ability to effectively supervise team members and work as a member of that team and organize work activities for other members of that team.

Professional Skills Qualifications
  • Demonstrated coaching/mentoring skills and issue management problem solving skills.
  • Strong customer service skills.
  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues.
  • Strong time management skills.
  • Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives.
  • Ability to adapt to changing environment and support of multiple clients.
  • Ability to analyze/interpret data and take appropriate action.
  • Ability & interest in training other team members.
  • Some knowledge of tax reciprocity rules and regulations.
  • Extensive knowledge of garnishment guidelines and processes.
  • Working knowledge of email, Internet Explorer, Excel and Access


How to Apply

Click here to apply online.